I was hit by a ‘hidden’ car once. I’d just dropped my daughter off at nursery and was turning right onto the main road, when I was unexpectedly hit by a car that was ‘hiding’ behind a bus. Dramatic stuff.
Having swapped insurance details I pondered how to explain the incident to my insurance company. I was pretty sure that my ‘hidden car’ explanation would be received with a degree of scepticism; mostly because the car wasn’t hidden – it was obscured, and I should have checked properly.
And so it is with ‘hidden costs’. They’re not usually hidden; instead they’re more usually obscure, unanticipated or, perhaps, buried within so much legal jargon that only a very diligent artificial intelligence program would find them. They can include: cloud network costs, annual software subscriptions, unexpected dependencies on other technologies and consumption-based pricing – to name but a few.
So, let’s start by renaming this blog to: “How to anticipate, mitigate and manage obscure, poorly correlated, unclear or unexpected costs”. That’s more like it.
We’ve been helping clients to, erm … anticipate, mitigate and manage obscure, poorly correlated, unclear or unexpected costs for over 17 years now; and we’ve learned a few things in the process. Here are a few simple steps that can help you to do the same:
Build a ‘Real World’ Business Case
Most vendors will be able to point you to their own ‘TCO/ROI Tool’. You know the drill: enter some statistics about how much you pay people and, as if by magic, their product will save you money.
That’s not how we do it. We work with clients to produce a real-world business case that reflects their circumstances; identifies all real (i.e. saveable) costs; and turns their business objectives into a technology set that delivers on these. The result is a highly personalised business case that can be used internally to engage stakeholders at all levels.
Avoid Vendor Lock-In
Choose technology vendors who embrace the principle of open systems; who recognise that their technology alone will not be the answer to all of your problems. By choosing the right technology partner, you can retain control of how you deploy significant elements of your infrastructure solution as circumstances change. Take Citrix for example: they work with partners, such as Microsoft, to ensure that their products are able to integrate, and to be optimised post implementation; allowing their clients to react to changing business requirements as the years unfold.
Make Optimisation a BAU Activity
3 years is a very long time in today’s IT landscape. Decisions made at the outset of a project can be out of date before implementation has even started. From new hardware releases to Microsoft’s constantly changing Azure server instance portfolio; it’s important to prioritise your ability to adopt change as a routine business as usual activity. If you’re not optimising the configuration of your infrastructure then you’re vulnerable to unanticipated costs.
At Cetus, we offer solution lifecycle services that encompass all of the above: our design, implementation, support and ongoing management services allow you to relax, safe in the knowledge that no ‘hidden’ costs will derail your IT or business strategies. Why not give us a call and find out how we can help you to plan your IT future with confidence?
Paul Kiveal – Business Development Director
Paul works with business leaders, helping combine strategic objectives with innovative technical solutions, developing inspirational new IT platforms that transform the way technology powers organisations.