Here at Cetus, we are always on the lookout for talented individuals to join our expanding team. Our team are constantly striving to make a difference – whatever the role – in delivering transformational IT services to UK businesses. If you thrive in a fast-paced environment, where you can make a real difference; then we are sure you are going to love it here.With our head office based in the heart of Salford Quays; we pride ourselves in having an energetic, and fresh office culture. With BYBO (Book You Birthday Off), competitive annual leave and regular team night outs among other benefits. We will not only invest in your development, but also provide a great, supportive environment for you to grow, develop, and fulfil your potential.We have a lot of talented and very skilled engineers in our Technical Support Team who are enthusiastic about sharing their knowledge and growing the Team; we all strive to learn and provide excellent service.
Details of the role;
The Office Manager position is a key role in the Business to ensure the smooth running of the office on a day-to-day basis, to create and maintain a pleasant working environment and ensuring high level of Business effectiveness. This includes the organising of people, information and other resources. You must make sure that office equipment is maintained, relevant records are up to date and that all administration/business processes work effectively.
Role and Responsibilities
Ownership of the business Improvement Register:
Determine trends/ root cause and provide a review/ recommendations to management to act on.
Assisting the Operations Director to create and promote a continuous development environment throughout the business.
Managing the organisation’s HR function, including but not limited to;
Keeping personnel records up to date.
Organising induction programmes for new employees.
Maintain and updating of policies.
All aspects of HR administration including offer letters, contracts, holiday authorisation and meeting invites and so on.
Ensuring confidentiality is respected and maintained at all times.
Managing health and safety including, but not limited to;
Fire regulations within the office.
First Aid requirements.
Managing and overseeing compliance across the following areas;
Check that the data protection laws (GDPR) are being adhered to in relation to the storage and sharing of personal data, and review and update policies/procedures.
Future accreditations, as and when applicable , such as ISO27001, and Cyber Essentials Plus.
Preparing weekly and monthly reports for the directors, including but not limited to;
Balance Score Card (BSC)
Service Improvement Plans (if applicable)
Personal Assistant duties to the directors, including but not limited to;
Management of the office in their absence.
Implementing and maintaining office CRM systems with internal and external customer data.
Sales Order Processing (SOP)
Purchase Order Processing (POP)
Booking travel and accommodation.
General administration duties.
The responsibilities listed above are neither exhaustive nor prescriptive. It is assumed that any reasonable request from management will not be unreasonably refused and that the job description / responsibilities are regarded at all times as merely a broad outline of the key and primary roles of the job that they describe.
Proficiencies in MC Office (MS Excel and MS Outlook in particular).
Knowledge of human resources management practices and procedures.
Knowledge of GDPR.
Knowledge of Health and Safety practices and procedures.
Managing Change: The ability to demonstrate support for innovation and for organisational changes needed to improve the organisation’s effectiveness; initiating, sponsoring and implementing change; helping others to successfully manage change.
Interpersonal Awareness: The ability to notice, interpret and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
Personal credibility: Demonstrating concern that you are perceived as responsible, reliable and trustworthy.
Stress Management: The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
To apply, please send a copy of your CV to firstname.lastname@example.org